Campo "Labels" não existe

[Suporte JRetail]

Boa tarde,

Alguém que usa o Jira em português (BR) poderia me ajudar, estou com um problema em um dos apps que eu uso: 

The issue couldn’t be created because the “Labels” field is missing from the project’s field configuration.

Eu procurei na internet e descobri que o campo Labels não existe no meu projeto, existe algum outro nome para esse campo em português? Como eu faço para criar esse campo e resolver esse problema?

[Mohanraj Thangamuthu]

Hello, Good day. Either label field is set as required or the field is configured in validator (workflow). Good to Project settings >> Issues >> Screens and add label field to issue create screen. Thanks

[Suporte JRetail]

Hi,

Sorry for the delay to respond, I got in the place you pointed me to, but the field labels doesn't apear to be put in

[Mohanraj Thangamuthu]

Hello, Good day. Go to project settings >> Issues >> Fields >> select 'Edit' and search for 'Label' and attach a screenshot like below.

[Suporte JRetail]

Hi, here is the print you asked, there is nothing in there.

[Mohanraj Thangamuthu]

Hello, Good day. Could you share a screenshot where label is showing required while creating the issue? Thanks

[Suporte JRetail]

The filed labels is not required to create a issue, it is required for a app that I have to work, the apps is Chat for JSM, and when I try to open a chat on my Help Center it always show that it can't because the field labels doesn't exist, but it still goes throught and creates an issue.

[Mohanraj Thangamuthu]

Got it, thanks. Please create this issue on the following JSM community portal as well : https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk