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Can CSAT field be included in non jira service management projects?

Joan Andreu Juan Torrens
Joan Andreu Juan Torrens
Contributor
July 30, 2024

We'd love to have that feedback from our internal users in Jira Software.

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Lisa Forstberg
Lisa Forstberg
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August 3, 2024

Hi @Joan Andreu Juan Torrens ,

The CSAT Feature is only available in the Jira Service Management product - ie in Service type projects. You could perhaps build something similar in jira software to allow  the reporter to rate the ticket handling via a custom field and create dashboard reports based on this field. 

 

best regards,

Lisa

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Joan Andreu Juan Torrens
Joan Andreu Juan Torrens
Contributor
August 4, 2024

Yes, that's the alternative.

But not as pretty as the stars are ;-)

 

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Lisa Forstberg
Lisa Forstberg
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August 4, 2024

totally agree :-D

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