Can't create a JIRA Classic Templates anymore

[marion baillat]

Can't create a JIRA Classic Templates anymore

Hi there,

I want to create a new project. I can select the Next Gen template only (Scrum/Kanban) but I can't create ANY Classic template (Scrum/Kanban) - It is just no longer coming through.

We thought it was our license, but it is not. 

Can you please investigate ASAP.

Many thanks,

Marion

[Jack Brickey]

Is it possible that your admin has disabled creation of projects other than NG?

[marion baillat]

Hi Jack,

I'm a site admin on JIRA. I have all site access.

I can create as many projects as required.

I can create next generations templates only -

I receive this error message when I am trying to create a classic template (Scrum and/or Kanban)

See screenshots attached below.

It seems some people had encountered similar issues in the past, and has to do with a JIRA bug and the JIRA team may have to fix our database? Can you please let me know?

Marion

[Jack Brickey]

I would suggest reaching out to Atlassian Support to verify that claim.

[marion baillat]

Yes, I would love to have someone from JIRA Tech support to get back to me ! :)

[Jack Brickey]

Did you try to connect with them here Support 

[marion baillat]

Yes, thanks Jack. The ticket is now closed and the matter has been solved, thank you! 

[Jack Brickey]

@marion baillat, can you share here what the issue was?