Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't create old-gen Scrum project template

Maddie September 26, 2018

I get the following error when trying to use either old-gen (classic) Scrum or Kanban projects templates to create a new project.

It appears tho as if the project is created somewhere because if I try to create a project with the same name, it will instruct me that the project name already exist. And it also associates an issue type scheme with it - which is originally why I am trying to use the old templates since I cannot associate an ITS with a next-gen Scrum or Kanban template. 

 

image.png

1 answer

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 27, 2018

Hi Madalina,

I've checked that you contacted our support and the problem was resolved.
The solution for this issue was to manually update the global issue type in the database, where we need to run some queries to find what issue type is being affected.
Another workaround is to delete the Agility project that has the problematic issue type, but this is not viable in most cases.


If you have any other question, please count on us!

Regards,
Angélica

Scott Theus
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 2, 2018

@Angélica Luz, could you or @Maddie add the ticket number or link to this answer? That will be helpful when others run into similar issues.

Thanks,

-Scott

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2018

Hi Scott,

I can't share the ticket number, but here is the bug that it's related to this issue:
- https://jira.atlassian.com/browse/JRACLOUD-69324

Regards,
Angélica

Scott Theus
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 6, 2018

Awesome, thanks @Angélica Luz

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer