Can't get a Message Custom Field (View) to show up in the date info on the create issue screen.

[Aaron Andrade]

We are trying to get the Message Custom Field(View) to show up on the create, edit, and resolved screen. It will only show on the view page. Is there away to get it to show up on these screens so the user can read it while making a ticket?

[John Funk]

Hi Justin,

You can't put it on the Create screen because it will only show up on the View screen. You can try the Edit Message field but that might only show on the Edit screen. There might not be a true message type field for the Create screen. 

[Nic Brough -Adaptavist-]

Actually, to expand on what @John Funk said, yes, a "message field (for edit)" will work.

This is because Jira doesn't really have several types of screens structurally, it's got on for "view" and one for "edit", and those tell the fields how to behave.  If you look at the code, you'll find almost all of the fields have only two templates for rendering - view and edit.

The point here is that the "view" template is used when you want to display a field in a non-interactive way (the view screen, reports, gadgets, even the issue navigator), and the "edit" when the field is supposed to be interactive.

So, while the view screen is, well, a "view" screen, the screens for Create, Edit and Transition are all "edit" screens, because they put editable fields in front of us.

So, use the "message field for edit" on create, edit and transition screens!

I wish the Toolkit had picked different names!  Even "view" and "interactive" would have been better!  It would at least have tricked us into reading a bit more!