Can't get rid of dublicate subtask in Structure

[Anna Smirnova]

Hi!

I have difficulties getting rid of dublicate subtasks. They appear under the parent task and also on the 1 level too.

Here are examples and generators

[David Niro]

Hello @Anna Smirnova ,

David from ALM Works here.  Thank you for reaching out to our support team!  

I wanted to share the resolution here so others who may also run into this issue are able to find the solution!

We determined that the reason sub-tasks were being added to the first level was due to a missing hyphen.  The original JQL for the insert generator shows issuetype != subtasks, but should be issuetype != sub-tasks.

Thank you again for reaching out and hopefully this helps others as well!

Best,
David

[Dionathan Lopes {ALM Works}]

Hi @Anna Smirnova 

Dionathan with ALM Works here. Hope you are doing great.

One of the possible reasons is that the issues "DAX-1397 and DAX-1398" are being added to Structure by more than one generator you are using.

You could try to add the "Remove Inserter/Extender Duplicates" generator and see if it does help.

If not, we would love to take a closer look at your setup. Please send us a note to support@almworks.com or contact us through our customer portal: support.almworks.com

We look forward to hearing from you.

Best Regards,
Dionathan L
www.almworks.com

[Anna Smirnova]

I can't find such generator in Cloud Structure. I'd write to you