Can we configure a range of values in hours for SLA goals?

[Meenakshi Nainwal]

Can we set a range of values in hours for SLA goals? For e.g. if my requirement is SLA goal should be 48h - 72h for a particular issue type, how should I configure it?Is it possible to do that?

[Meck · Accepted solution]

@Meenakshi Nainwal, no. :/ Because this is a different to service level agreement. This a range to solve a problem, a SLA is fix. So the only way is put a fix time. But, I solved it with a "workaround":

I set a SLA goals based on priority, type and company. And have a lot of request types, so it's better than a range, I think.

Regards.

Lameck.

[Meck]

@Meenakshi Nainwal, lemme know if it helped you.