Can you create a task for Jira Software users from Jira Service Desk

[Greg Mora]

We are new to the Service Desk portion of Jira, but would like to know if it is possible to assign a task to Jira Software licensed engineers to add to their queue? Otherwise, what is best practice for collaboration between the two systems. 

[somethingblue · Accepted solution]

Hi Greg,

I'm assuming you do not want to give application access for Service Desk to the JIRA Software user.  In order to assign a user a case in Service Desk they will need to have Application access so in light of that could you move the issue to a Software Project and back when you're done?

Another suggestion can be found in this post by Steven Behnke.

Cheers,

Branden