Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot add mentioned in MS Teams

bee.eo February 13, 2025

Hi, 

I have enabled Jira cloud app in our project in MS Teams, I was able to see my filtered list, able to add comment, to a JIRA issue, add description however I am not able to use add mentioned in the comment. In fact the add mentioned name on existing comment field does not show up when I view it from Teams however it is working perfectly fine if I go into JIRA directly. 

Hi, Lucy, please update the task, in JIRA. In Teams it becomes, 

Hi,   please update the task

Can anyone shed some lights how to fix this? Thanks. 

 

1 answer

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Champion
February 14, 2025

Hi @bee.eo , indeed this is a current limitation. I believe that GDPR is involved here. At the risk of potentially stating the obvious, the userid in Jira is not mapped to the userid in Teams which prevents being able to directly mention users between the two apps. Disclaimer - my focus is mostly in Slack but I believe the issues are the same.

bee.eo February 16, 2025

Thank you!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events