Cannot configure an outgoing SMTP Mail server

[Sriveni Kokkonda]

The below message is present in the "Restricted Functions in Atlassian OnDemand"
"Atlassian OnDemand comes with an internal SMTP server configured to send notifications. The prefix is not configurable."

What does it convey?.Wouldn't i be able to create outgoing mail in Atlassian Demand?

Please explain in detail.

[Pierre Arnoux]

Can you explain why atlassian.net has no valid DKIM and SPF? we receive all emails in SPAM

[Nic Brough -Adaptavist-]

You can create outgoing mail.  But it has to go through the OnDemand/Cloud email server, you can't use your own services for it.

[Sriveni Kokkonda]

In JIRA onDemand, If a customer replied back to any issue from him Email it directly posts a comment in JIRA Ondemand for that issue. But in our production version if a customer replies back to any issue via email it goes to a SMTP mail setup by our company support@powercosts.com.

Also in the JIRA OnDemand version that we are using the SMTP outgoing mail is by default set to  jira@powercosts.atlassian.net , Does Atlassian provide any option to change the outgoing mail from jira@powercosts.atlassian.net to support@powercosts.com.

Thanks,

Sriveni

[Nic Brough -Adaptavist-]

No, the SMTP setup in there is fixed.