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Central de Ajuda está com perguntas a mais

Suporte JRetail
Suporte JRetail
Contributor
October 24, 2024

Quando um cliente vai abrir um item pela central de atendimento, ele está com algumas perguntas, podendo selecionar campos que não deveriaScreenshot_1.png

Os campos permitidos: 

Screenshot_2.png

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Fernando Eugênio da Silva
Fernando Eugênio da Silva
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October 24, 2024

@Suporte JRetail 

Esse comportamento está ocorrendo porque provavelmente esses campos iniciais estão configurados diretos na Request Type em Request Form. Faça o seguinte: Vá em Configurações de Projeto > Tipos de Solicitação > Clique para Editar a Request Type da imagem > Você verá que esses campos a mais estão presentes na aba de request form. Remova esses campos dessa tela que deverá funcionar como esperado.

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Suporte JRetail
Suporte JRetail
Contributor
October 25, 2024

@Fernando Eugênio da Silva 

Deu certo agora, muito obrigado pela ajuda.

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