Hi, @Carlos. There are a number of Gantt chart apps for Jira. If you let the community know *which* Gantt chart app you are trying to use it will be easier for the people with the right knowledge to respond :)
I happen to work for the company that develops Structure.Gantt, but there is BigGantt from SoftwarePlant, WBS Gantt Chart from Ricksoft, and more.
Let us know which one you are using and I'm sure someone will chime in with the steps to diagnose the problem.
Best,
-dave [ALM Works]
Hmmm... That's not one of the Gantt solutions frequently discussed here -- at least not that I've seen.
If I were you, I'd try to contact them directly about this issue.
Good luck.
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