Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Create linked issue - missing fields?

HH
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2019

Hi, 

When we create a linked issue there are a number of missing fields that appear in the agent portals view. How can I ensure they appear on the linked issue screen? Also what determines what appears on the linked issue screen? 

Thanks!

2 answers

1 vote
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2019

Hello,

It is not possible to modify the create link issue screen. Have a look at this ticket:

https://jira.atlassian.com/browse/JRASERVER-60483

0 votes
Deleted user July 9, 2019 edited

I have the same issue.  I need to:

  1) remove the required fields that prevent the create linked issue from working (make the field optional - not required).

  2) add the fields which are marked as required to the create linked issue screen.

Sounds like 2 is not an option.

 

I cannot locate in the project settings were I can change which fields are required for this project.

Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, jira service management, jsm webinar, ai in jsm, opsgenie integration, incident management, virtual agent, atlassian intelligence, ai-powered service desk, it operations, atlassian learning, service management webinar, team '25 recap

What’s new in Jira Service Management 🤔

Discover how Atlassian is revolutionizing service management with cutting-edge solutions for AI-powered support, HR Service Management, or DevOps connectivity.

Register here ⬇️
AUG Leaders

Atlassian Community Events