Creating a custom email using Scriptrunner

[Norm Moore]

Hi,

I'm working on creating a custom email that "partially" works. I've managed to get the condition working properly but I'm hitting a problem with the email template format. There are a few key things that I need but I'm unable to figure out the exact issue and would love to see if anyone can assist me.

Current email template, what I need to make this complete is to grab the assignee and the issue number. I don't know exactly how to code that in groovy.

Hi [~${issue.assignee?.key}],

As per ASPICE guidelines, ticket component must be updated with the correct SW architecture component. Update the component field in the Jira ticket asap.

<Issue number placeholder>

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Thank you for your help!

Norm

[Ram Kumar Aravindakshan _Adaptavist_ · Accepted solution]

Hi @Norm Moore

Could you please specify what you are using the create the Custom Email?

Is it via Listener or Post-Function? Is it the Send a custom mail post-function or Custom script post-function, or a Custom Listener?

Thank you and Kind regards,

Ram

[Norm Moore]

Hi @Ram Kumar Aravindakshan _Adaptavist_ 

I'm using Send a custom email via Post Function. 

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Norm Moore

For your requirement, you could try something like this for the Email Template in the Send a custom mail Post-Function:-

Hello ${issue.assignee.displayName}<br/><br/>

This is a test message

Please note that the sample above is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a screenshot of the configuration:-

Below are a few test screenshots for your reference:-

1. The issue is currently assigned to the user Admin

2. When the issue transitions to In Progress, the email is sent out and below is the result displayed in the email.

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram

[Norm Moore]

Thank you Ram...one last question,

Where I placed <Issue number placeholder> is there a script that will fetch the issue number of the ticket? Similar to what you've put forward to fetch the assignee?

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Norm Moore

What do you want to display in the issue number placeholder? Is it the issue key?

If it is the issue key, you can try something like:-

Hello ${issue.assignee.displayName},

This is a test message

${issue.key}

Below is a screenshot for your reference:-

I hope this helps to answer your question. :-)

Thank you and Kind regards,

Ram

[Norm Moore]

Thanks Ram - it looks good appreciate the assistance.