Customer Support and Help

[Dean DiMonte]

Hello.

We have been using JIRA for over a year now, and I find their customer support limited which has made our organization look around for a better solution.

We pay a significant amount of money every month, and feel that the we, as the customer are "on our own" in terms of getting support from a human interaction.  It is either on their community forums or knowledge article.

Is there any human interaction / support we can get from JIRA?

[Trudy Claspill]

Hello @Dean DiMonte 

You can open support cases with Atlassian support at https://support.atlassian.com/contact