Default issue type for email channel

[Szymon Ptak]

Hi I am wondering, is it possible to change the default issue type for email channel from Ogólne to something else? Thank you.

[Tomáš Doležel]

Hi @Szymon Ptak
I think it is possible definitely. Select Issues in main navigator and set up Issue type schemes. There is also email request. I hope it helps you. Let me know please.

Have a nice day!

TD

[Szymon Ptak]

Do you mean Issues -> issue type schemes ?

I've actually changed from default to something else, and it doesn't work. :(

[Tomáš Doležel]

Aha. I think it should works like this. Here is a printscreen:

[Szymon Ptak]

Thats exactly what I have done and it didn't work

[Tomáš Doležel]

@Szymon Ptak Another way to do it. Just create a new request type with your issue type. Like this. And replace the default email request with it.

[Szymon Ptak]

Thats smart, but I am actually trying to change the type, because of the fact, when i parametrize the issue i dont want that request type to be visible in the dropdown :

https://community.atlassian.com/t5/Jira-questions/Hide-request-type-for-default-email/qaq-p/1675532?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVkX2F0IjoxNjE5NTk2MDYyMDg0fQ%3D%3D

Thank you for help ;)

[Tomáš Doležel]

Ok. Anyway it is interesting topic also for me. Good luck with your work!