Definition of incident severity and incident response time under jira-cloud

[Miles Mai]

We want to migrate Jira to cloud next year. Now applying some Jira add-on plugins like JMCF. Fill some forms and then security team need to review it. Want to confirm something below:

1.The definition of incident severity?

Who define the incident severity? Ourselves or by Atlassian?

And is there incident definition document?

Which incident could be defined as High, Medium or Low level incident?

2.Committed incident response time?

When different severity incidents happen, what committed response time according to that level. Are there any documents about it?

Document content example like below: 

Level ---- Committed response time

High             <=1h

Medium       <=4h

Low              <=8h

Many thanks!

[Bibek Behera · Accepted solution]

Hello @Miles Mai ,

Welcome to the community. Please refer to the page below for the Atlassian documentation on the severity category.

https://www.atlassian.com/incident-management/kpis/severity-levels

Adding to the above, the response time can vary from industry to industry depending upon what both parties have agreed upon based on the severity type.

Best Regards,

Bibek

[Miles Mai]

Hello @Bibek Behera 

Thank you for your answer. It helps me a lot.

And another question is: If the plugins identify critical the same way? (Like JMCF)

Looking forward to your reply again!

Best Regards,

Miles

[Bibek Behera]

@Miles Mai You are always welcome.

Please feel free to hit the accept answer button if my inputs are helping you.

Regarding the identification of any custom field that is up to how the process is agreed upon with the stakeholders.

Best Regards,

Bibek