Deleting label value from archived issue

[John Bradley]

Hello,

When a Jira user creates a new issue, the Label field has a select of recent labels.  One of them has absolutely no meaning and we would like to delete/remove it from the select list.  We believe this label value is assigned to an archived issue.

Is there a way to do this, or possible retrieve an archived issue where the label matches the one we want to delete?

Thanks in advance to anyone that can help,

John

[Shawn Doyle - ReleaseTEAM · Accepted solution]

Hi @John Bradley 

This was answered well a while back.  The short answer is you can use bulk edit to remove the label from issues with it and then wait for it to disappear from the suggested label list.

https://community.atlassian.com/t5/Jira-questions/How-to-remove-a-label-from-the-recent-labels-list/qaq-p/1814436

[Trudy Claspill]

Adding to this...

The key is that if the project is Archived issues in it will not be returned in issue searches. Additionally you cannot edit issues in Archived projects.

So, if you suspect that the label is used in issues in Archived projects you will have to Restore the project in order to search for issues with that label and to edit the issues to remove the label.

Even using the API you cannot retrieve Archived project issues with an issue search.

The only way to view the data in an issue in an Archived project is to use the URL that directly displays that one issue.

[John Bradley]

Thank you for this, unfortunately I have no idea what the project is.  I was hoping I could somehow find the archived projects and restore it, I can only assume it was a project that was archived before my time.   

I'll just have to deal with the label list having that one blemish.  Personally, I think it's almost impossible to maintain a clean label list since you can type whatever you want in the field, but my CIO asked me to look into it.

[Trudy Claspill]

Hello @John Bradley 

If the project has been archived using the native Jira Project Archive feature then an admin with sufficient permission can see the full list of archived projects and restore any of them at any time. For more information about archiving projects and restoring archived projects refer  to

https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/

Archiving projects with the native feature doesn't remove the projects from the system. It just "hides" them from non-Admins. 

[John Bradley]

Thank you @Trudy Claspill  - I looked at the Archived Projects section and there were none listed, and I think I know why.  We recently migrated from Jira Server to Cloud, and I think that may be where the problem lies as far as not seeing archived projects.