Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Different emails for different queues in JSM

Vladimir Vladimirov July 14, 2021

Hi!

Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests project@company.atlassian.net

Is it possible to create a second e-mail product@company.atlassian.net in JSM  and connect it to a special Queue in the same JSM Project?

I know, we can do it using request groups in the Customer Portal, but can we do it using email requests?

Thank you!

 

1 answer

0 votes
Jack Brickey
Community Champion
July 14, 2021

Something to try…

with each JSM project Atlassian gives you a dedicated email. You also have the option to add a custom email. Try to configure both. I just verified in a test project that I could create issues sending to both addresses concurrently.

now you have to figure out how you want to separate these out in your queues. In my test I associated a different request type for each of the two emails.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, jira product discovery, jpd premium, product management, idea management, product discovery, jira premium, product planning, atlassian community, product development, roadmap planning, product prioritization, feature management

Introducing Jira Product Discovery Premium ✨

Jira Product Discovery Premium is now available! Get more visibility, control, and support to build products at scale.

Learn more
AUG Leaders

Atlassian Community Events