Email notifications not being sent/received when comments added

[Kerry Grafton]

An Issue has been commented on by one of our team and customer, but email notifications aren't going to the assignee

[Ajay _view26_]

We too are facing a similar issue and have created a support request with Atlassian. 

I would request you to create a Support Ticket with Atlassian

[Pavan]

@Kerry Grafton by using the notification helper check the error why the customer is not receiving the email notification, then make changes in notification scheme according to the error. 

[Olga Videc]

Hello @Kerry Grafton

Check your notification scheme

project -> settings ->notification scheme.

Also, you say customer if that project is Service desk check project settings customer notifications.

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

BR, Olga