Error type: 503 - Service unavailable

[Sascha R_]

Hello,

we are receiving errors and cannot access Jira / Service Management.

Blank page with the info:

Error Type: 503 - Service unavailable

Log reference: 8bc62f34-c669-4ef3-bee2-8e484f509cb9

Atlassian support click-path says I should ask in the forum.

[Manoj Gangwar · Accepted solution]

Hi @Sascha R_ 

Start in the incognito mode and try again. If this doesn't work , something is wrong from the Atlassian backend. You can raise a support ticket for them here: https://support.atlassian.com/contact/

[Sascha R_]

Well I tried to raise a support ticket, but that form tells me to write a post here. Great.

Services have recovered after about 60 minutes downtime.

[Sascha R_]

Now I have a blank page with

504 Gateway Time-out
nginx