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Error upgrading Jira Software (7.0)- An unexpected error occurred

Thomas Douglas
Thomas Douglas
Contributor
June 8, 2018

I am trying to do an upgrade from 6.4.1 to Jira Software 7.0.11. The install goes smoothly, but when I launch Jira for the first time it tells me I need to do an additional step of installing Jira Software application On the applications page, I try to install it and I get an error "An unexpected error occurred. Refer to the logs for more information". The logs point to a missing package osgi.wiring.package (see full log below).

Any thoughts on this?

Thanks, Byron Douglas

2018-06-08 10:09:29,529 localhost-startStop-1 ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.jira.jira-software-application' : Unresolved constraint in bundle com.atlassian.jira.software-application [72]: Unable to resolve 72.0: missing requirement [72.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.plugins.dvcs.obr.install) [caused by: Unable to resolve 85.0: missing requirement [85.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.plugin.spring.scanner.annotation.export)]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN
2018-06-08 10:09:29,529 localhost-startStop-1 WARN [c.a.plugin.impl.AbstractPlugin] Unable to enable plugin 'com.atlassian.jira.jira-software-application'
2018-06-08 10:09:29,529 localhost-startStop-1 WARN [c.a.plugin.impl.AbstractPlugin] Because of this exception
com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.jira.jira-software-application
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:449)
at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:336)
at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:150)
at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:118)
at com.atlassian.plugin.manager.DefaultPluginManager.enableDependentPlugins(DefaultPluginManager.java:1249)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1221)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:513)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:104)
at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:94)
at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:591)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:180)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:153)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:30)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:130)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:121)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:90)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:88)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)
... 5 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.jira.software-application [72]: Unable to resolve 72.0: missing requirement [72.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.plugins.dvcs.obr.install) [caused by: Unable to resolve 85.0: missing requirement [85.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.plugin.spring.scanner.annotation.export)]
at org.apache.felix.framework.Felix.resolveBundleRevision(Felix.java:3974)
at org.apache.felix.framework.Felix.startBundle(Felix.java:2037)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:955)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:942)
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:426)
2018-06-08 10:09:31,155 localhost-startStop-1 ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin

 

 

 

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Bastian Stehmann
Bastian Stehmann
Community Leader
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June 9, 2018

Hi @Thomas Douglas,

your log inlcudes already a hint what the problem is:

This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN

Maybe you should start following that link.

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Thomas Douglas
Thomas Douglas
Contributor
June 9, 2018

Should have mentioned that I already tried that. The link seems to imply that it could be a custom plugin, but we don't have any custom plugins. We are just using out of the box Jira+Agile installation (for 6.4).  At another suggestion, I have disabled all the plugins and also tried turning safe mode on, but to no avail.

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Bastian Stehmann
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
June 9, 2018

Ok, thanks for that information. So you also disabled the Jira Agile-Addon?

As I found in this Upgrade-Guide(it is for 7.2 but will probably the same), your Jira Agile must be at least version 6.4.5 to upgrade to a later Version.

https://confluence.atlassian.com/jirakb/upgrade-guide-for-jira-7-2-859505724.html

So I think you might have to roll back, upgrade Jira Agile to 6.4.5 and then try again to update to 7.0

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