Error when importing Jira data into Google Vertex AI RAG Engine

[Shabana Navas]

We are attempting to import data from a Jira project into Google Cloud Vertex AI using a Jira API token. The process starts successfully with a state of RUNNING:

```
"metadata": {
"@type": "type.googleapis.com/google.cloud.aiplatform.ui.ImportRagFilesOperationMetadata",
"genericMetadata": {
"createTime": "2025-08-22T10:02:51.414885Z",
"updateTime": "2025-08-22T10:02:51.414885Z",
"state": "RUNNING",
},
```

However, it fails on the backend with a generic "An internal error occurred processing" message. Not sure what we are missing.

We are following the instructions mentioned here: 

https://cloud.google.com/vertex-ai/generative-ai/docs/rag-engine/use-data-ingestion#import-from-jira

[Benjamin]

HI @Shabana Navas ,

Welcome. Is there any logs with more details on why there's an internal error for vertex? Is there something it doesn't expect in the data?

If there's no further details, would recommend checking with google cloud support to see if they have further insights on going on with the data its processing. Likely it's seeing data that it may not be expecting to handle.

-Ben

[Shabana Navas]

Thanks for getting back, Ben. Yeah, unfortunately, I have nothing in the logs or any other details in terms of why the import process failed. The error message returned by Google, "An internal error occurred processing", isn't at all intuitive, so I'm at a loss here.

I will check with Google support.