Error when opening JMWE Configuration with code "heroku logs --tail"

[NORBERTUS WUSANA]

Hello, we are facing the issue on our JMWE configuration for workflow. The post function that already implemented times ago, now cannot opened for editing with this error

Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command
heroku logs --tail

Please help. Thank you

[Teja(Appfire) · Accepted solution]

Hi @NORBERTUS WUSANA 

I am Teja from Appfire. 

Please accept our apologies for what you have experienced.

We identified that there was a JMWE outage that occurred on June 5, 2024, due to an issue with the JMWE API token. After our investigation with Atlassian, we have rolled the app back to its previous version to restore access. It is operational now.

If you have any questions meanwhile, please open a support ticket on our portal at https://appf.re/support

Thanks,
Teja

[NORBERTUS WUSANA]

Thank you @Teja(Appfire) , all works now. 

[Trudy Claspill]

I heard from a colleague that JMWE/Appfire was experiencing an outage. My colleague got that information via a support case they opened with Appfire.

You might want to also open a support case directly with Appfire about the problem.

https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=support

[Dave Raizen]

We are also experiencing this problem - it is preventing our post functions from running properly. 

[NORBERTUS WUSANA]

Currently JMWE API down based on http://status.innovalog.com/