Export an issue in JSD with only external comments/attachments

[Shashi Matha]

How do I export an issue to Word or any other format with external only comments (internal comments excluded)

[Levente Szabo _Midori_]

If other formats, like Excel, are satisfying as well, this is a hands-on guide on how to export Jira Service Management comments without internal comments.

[Shashi Matha]

But we already have a way to export external and internal comments using the Word export option provided by JSD. Let's not worry for the moment about attachments. Is there a way to just export external comments?

[Dave Theodore [Coyote Creek Consulting]]

You will need to use the REST API in order to get Comments and Attachments. There is no way to export them from the web interface, or in to Word format.