In the end:
(a) we stopped using Zapier in favour of Integromat, which turned out to be way more powerful yet still user-friendly and indeed cheaper / free for our purposes.
(b) the Jira response for an issue that has an Epic link only contains the ID of the epic not its name (as you say), using Integromat we first pulled the Jira ticket we were interested in, then pulled the Epic based on its Epic ID. Once we had the Epic we retrieved the Epic name from the Epic itself which was as easy as if it were a regular Issue/ticket so we could combine all the fields from the issue with the Epic name and t was job done.
Highly recommend Integromat - Zapier feels a bit like a "my first automation set" in comparison. ;-) Fine for the basics but as soon as something out of the box is required it starts to show its limitations.
For example Integromat will work with any REST API even those with header or token auth, it doesn't need to support the underlying service of the REST provider - you just parse the returned JSON and do what you want.
https://www.integromat.com/en/
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