Fetch the comments added (if any) to the Service Desk ticket, to reflect on Jira's issue

[Fouad El-Gendy]

I created an automation that duplicates the Service Desk ticket into a Jira Issue.

Is there a way to mirror any comments added to the Service Desk ticket into its automation-created Jira Issue so that the Jira issue has all the newly-added comments as well?

[Marc - Devoteam · Accepted solution]

Hi @Fouad El-Gendy 

This could be done.

Trigger should be comment is main action and the issues need to be linked.

The see the following as example, for after the trigger

In the else, use the same steps as on the IF