Global Custom Field

[Dd]

Hi,

How can I create a Global Custom field, common to all tickets in the project, so automation will set it regularly for me (at some scheduled rate) and all the work tickets and other automations will be able to use it and set ticket related fields based on that field.

Thanks 

[Walter Buggenhout · Accepted solution]

Hi @Dd,

A global custom field is a field available across multiple projects. This is managed centrally in Jira work item settings and can only be done by users with product administrator permissions.

A user with the required permissions can add a field following the steps in this support article.

Note that creating the field will not be sufficient to use it in your project(s). This article series has an overview of the additional steps you will need to take.

In addition to creating the field, you will also need to make sure it appears on the screens in your project(s). That is necessary if you want your users or automation rules to fill them out. In team managed projects, you can just add them to your work type screens directly from project settings. In company managed projects, you also need admin permissions to add those fields to the appropriate screens.

Hope this helps!   

[Amanda Culver]

Each project has a 

• Field Configuration Scheme (FCS)
  Defines which fields are available to the project
  What are field configurations and field configuration schemes? | Atlassian Support
• Work item Screen Scheme containing one of more
  
  • Screen Configuration Scheme (SCS)
    For each work item, denotes which fields appear on which screens
    Manage screen schemes | Atlassian Support
    
    

If you want your field available to ALL projects, then it should be present in every FCS - that will make it available. 

To make it usable, it needs to be on the screen for each and every issue in your instance.

This is likely to be a *big* job.

If this is to be updated via a scheduled automation, it may save a little time by ignoring the 'create' screens (Unless the automation is also triggered by a work item creation event)

[Marc - Devoteam]

Hi @Dd 

To create a custom field, see:

https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/