Group messages in Slack for issues related to automation rule

[Kauana Rodrigues dos Santos]

Hello, everyone! I'm using a rule in Jira automation that will send a message to a Slack channel if the call has been stuck in a certain status for more than 7 days. I need it to be a single message with all the cards that match this rule, i.e. a group of cases. However, when the message arrives in the channel, it duplicates the first line " Incidentes com mais de 7 dias sem post mortem" Does anyone know if it's possible to prevent the message "Incidentes com mais de 7 dias sem post mortem" from being duplicated? I tried using {{#lookupIssues}} - {{/lookupIssues}} but in addition to not working, it deletes the issue information. Here's an image of how the message is currently arriving

In short: I need the message to arrive this way but without repeating the 7-day message. In other words, the message "Incidentes com mais de 7 dias sem post mortem" and below it all the issues related to the rule

Does anyone know if it is possible?

[Bill Sheboy · Accepted solution]

Hi @Kauana Rodrigues dos Santos 

I hypothesize your rule looks something like this:

• trigger: scheduled with JQL to find the issues
• action: send Slack message

That will iterate over each issue found by the JQL from the trigger.

One way to send one message with all the issues is using the Lookup Issues action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

• trigger: scheduled with no JQL
• action: lookup issues, with the JQL previously used in the trigger
• smart values condition: to check if any issues were found
  • first value: {{lookupIssues.size}}
  • condition: greater than
  • second value: 0
• action: send Slack Message, using the fields in the {{lookupIssues}} result for your message.

Kind regards,
Bill

[Kauana Rodrigues dos Santos]

Thank you very much, it helped a lot and it worked.

[Bill Sheboy]

Awesome; I am glad to learn it is working!  Please consider marking this question as "answered" to help others with a similar need find solutions faster.  Thanks!