HELP! I need to update our credit card information TODAY but I can't figure out how.

[Colleen Gotling]

I am a billing admin and some of our subscriptions are using my credit card but others are using one of the other billing admin's credit card.  I am not able to reach him right now so I was going to just move everything over to my credit card.  However, I am only able to get to the credit card information for the one subscription that is currently under me.  I have tried so many things I am reading, but I keep getting stuck.  For example, one article said to choose "subscription" on the left menu, but I only have the left menu for that one subscription.  I am only seeing the "billing Preview" and when I click on manage, all I see is that the credit card is going to expire today and they are going to deactivate my subscription.  Then when I click on the View Billing Admins, it only shows the other guy.  I need help!

[Dan Breyen · Accepted solution]

Hi @Colleen Gotling I would suggest contacting Atlassian Support. 

There's an option for billing and pricing.  They should be able to work with you to update your payment information.

Hope that Helps!