Handling multiple product lines

[Saajan Kumar Sahu]

Hello All,

Is there any way to handle multiple product lines for a single bug from creation to closure?

Usecase:- Instead of creating multiple tickets we can have one single ticket for multiple product lines

[John Funk · Accepted solution]

Hi Saajan,

Does these "product lines" already exist? Like are they projects? If not, then you can create Components for each product line and add them to the ticket. 

[Saajan Kumar Sahu]

no it doesnot exists

[John Funk]

Then I would just use the Components field. 

[sai chinamuthevi]

You can Use components or labels also for Handling multiple product lines under one Bug

[Saajan Kumar Sahu]

If i use labels its difficult to track when the bug is closed for only one product line in multiple

[Carlos Garcia Navarro]

Hi @Saajan Kumar Sahu ,

Would it work for your use case  to use different components for the product lines?

[Saajan Kumar Sahu]

As a first option it would work

[Carlos Garcia Navarro]

I'd use components.:-)

[Saajan Kumar Sahu]

any lead on how to add components ?

snapshot of video would help.