Hi !

[Johanna Czapka]

My "Done tickets" are migrated to the following sprint whereas they should no more be displayed on my backlog

Does anybody know how come?

Thanks in advance

[Johanna Czapka · Accepted solution]

Hi Fabio, 

Thanks for your reply,

yes tickets I'm talking about are in green and in the right column of my board, and still they remain in the current sprint wheras they've been done in past sprints

[Fabio Racobaldo _Herzum_]

Please could you share your board configuration? I assume that you are using SCRUM Board so all completed issues should be not visible on the board.

[Johanna Czapka]

Is this ok?

[Fabio Racobaldo _Herzum_]

Is this a scrum or Kanban board?

[Johanna Czapka]

This is a scrum board

[Fabio Racobaldo _Herzum_]

Have done tickets a resolution set? 

[Johanna Czapka]

Hi Fabio,sorry for my late reply.

What do you mean by "resolution set"? Where can I set it up?

[Fabio Racobaldo _Herzum_]

Are your closed tickets in "Done" status with a resolution field not empty?

[Nic Brough -Adaptavist-]

Resolution is a system field that asks people for a broad reason that an issue was closed (fixed, done, duplicate, cancelled, etc) and also acts to tell Jira whether an issue is "resolved" - if it is empty, most of Jira considers the issue "open" or "unresolved", if it has a value set, the issue is "resolved" and needs no further human attention.

Resolution should be handled by the workflow (you do not put it on-screen for people to create or edit issues).  As an issue moves through the workflow to "closed" status, resolution should be set by a post-function, or popping up a "resolve screen" to ask the human for it.  (It should be cleared by re-opening).  Depending on project and board type, you might be able to tell Jira to set it automatically with a check-mark on the column(s) it should be set for.

[Johanna Czapka]

Thank you.

Could you please tell me where exactly I can set up/ fill the resolution field?

[Johanna Czapka]

Look the screen below : the resolution column is filled and for the "done" tickets, the resolution status is "done" but still they are not considered as "done" in my sprint backlog

[Nic Brough -Adaptavist-]

Ok, for filling it, see the second paragraph of my comment.

Sprints are different to the rest of Jira, they look at the board, not the resolution.  I am going to guess that your "Done" status is not in the last column on the board, so the sprints can't see it as "done".

[Johanna Czapka]

That's it! Thank you very much Nic!

[Fabio Racobaldo _Herzum_]

Hi @Johanna Czapka ,

what you mean with "Done tickets"? Done tickets should have a final status (status category green) and all these statuses should be on the last column on the right of your board.

Please could you check if your setup reflects that situation?

Hope this helps,

Fabio