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Hidden field on Form - unable to to submit

Ray Young March 19, 2025 edited

 

Do you know how to get rid of an old field that was not added to a form but is inhibiting it from being able to be saved? The field has been removed from being associated to the project. However, the error message still pops up, not allowing the form to be used. We have searched through screens, field configurations, etc. and cannot find the root cause of this issue. We have also created a new form, and the same error pops up. It seems as though there was a legacy setting that we cannot find. Please help.

2 answers

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Marc - Devoteam
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March 19, 2025

Hi @Ray Young 

Welcome to the community.

Is set on the request as a field and not in the form used on the request?

Is there no field configuration for a specific issue type that is used in the project?

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John Funk
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March 19, 2025

Hi Ray,

I have not see that before. Can you share some screenshots? Is this a field that was linked to a Jira field? 

Ray Young March 19, 2025

Screenshot 2025-03-14 at 12.26.19 PM.png Screenshot 2025-03-18 at 4.23.07 PM.png

John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2025

So that sounds like it might be in the Field Configuration for the project. Check there. 

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