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Hide smart replies

adm_ahs
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August 15, 2024

How can i hide or deactivate this smart replies in Jira Tickets?

Screenshot 2024-08-13 at 10-21-39 TC-264 Maven plugin temporary bugfix installation - Unic.png

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Lasse Bencke September 23, 2024

We submitted a ticket at the Atlassian Support and after some Trial and error we got smart replies is removed. 

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Kerli Suve
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2025

I believe that this has been now fixed by having an option to edit it as a product admin from system settings. 


To disable* the feature (affecting everyone in your Jira instance):

  1. Go to (settings).

  2. Select System settings.

  3. Select Edit settings.

  4. Next to Smart replies, select Off.

Source: Use smart replies in issue comments | Jira Cloud | Atlassian Support

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Anandhi Arumugam _Cprime_
Community Leader
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August 15, 2024

@adm_ahs  This is a new feature roll out. If you don't want this on their instance, you need to ask Atlassian to turn it off for your site. Hope this helps!

Matt Doar _Adaptavist_
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August 15, 2024

Has anyone actually been able to have Atlassian disable this feature?

Anandhi Arumugam _Cprime_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

@Matt Doar _Adaptavist_ I'm not sure, but we have contacted Atlassian for few other features and they have helped in the past.

Lasse Bencke September 19, 2024

@Matt Doar _Adaptavist_ , We are currently in contact with Atlassian Support regarding disabling  "Smart Replies", so I really hope it can be done. 

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