Paula
Please refer the KB below which explains why this is occurring. Resolution will be set to unresolved until an issue is actually resolved, then you can choose what resolution most fits to that particular issue.
https://confluence.atlassian.com/display/JIRAKB/Resolutions+Are+Not+Set
Cheers
L.F
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.