How do you filter Jira service desk queue view columns?

[Tee Khema]

We would like to have filters on each of our columns in the Jira Service Desk queue views. Is this possible? If so, can you provide us step by step how we would accomplish doing this for our view so that administrators and service desk team can filter each view for their personal purpose. 

Thanks! look forward to hearing back from you all. 

[Jack Brickey · Accepted solution]

Queues in service desk, while tabular like excel, do not allow filtering by column. You can sort by columns by clicking on columns.

[Brant Schroeder · Accepted solution]

Queues are managed by the service desk administrator.  The administrator can create, update and delete queues.  The queues are the same for all service desk agents. Information on queues https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/

If you would like to provide agents with a way to manage their own queues an app would be required like smart queues.  https://marketplace.atlassian.com/apps/1219440/smart-queues-for-jira-service-desk?hosting=cloud&tab=overview

[Lewis Hamilton]

You can't add filters to a queue in the way you're describing but you can clone a queue and set the filters for it. For example, I have a service desk project that is used by three separate teams. I cloned the "all open" queue three times and set the filters appropriately for each team (you can also name the queues whatever you want). It's silly that this is the only way I've found to do this but it works.