How do you link an existing Jira server SD with an existing JIRA account without uninstalling SD

[Loli_ola]

I recently joined my company and realized the consultant who set up their atlassian applications (JIRA and Service Desk (SD)) for my company didn't link both applications together. My company has both Jira, and Jira Service Desk licenses. I will like to link the Jira SD to JIRA without uninstalling or disturbing operations, so I can create and link tickets in both systems.

[Nic Brough -Adaptavist- · Accepted solution]

It sounds like your consultant may have made a mess of it. 

Jira Service Desk is an application that runs on top of a Jira Core (as is Jira Software).  The software is intended to be run as a single service, not separate installations, but it sounds like they have been installed separately (so you actually have Jira + Service desk and then another Jira running).

If they were a single install, they would be fully "integrated" already, as they would be the same service.  As they are separate, the best you can do is create "application links" between the two of them.  This will give you some functions for linking issues, but not a lot more than that.  You get a lot more when you run a single service.

[Loli_ola]

Thanks Nic for responding.

A follow up question - What URL will I use to create "application links" between both applications, seeing as I don't have the URL to service desk.

[Nic Brough -Adaptavist-]

You must have the url, otherwise you would not be able to use it.

You use the base url of each separate service and give it to the other one.

[Loli_ola]

Right now, to access service desk, I click on projects on JIRA and I can see the service desk (SD) project, I use the current JIRA instance to gain access to SD, but I can't link tickets or create tickets in JIRA via automation rules configured in SD. the only URL I have is the JIRA URL.

[Nic Brough -Adaptavist-]

Ah, that means you have installed it in one place, it's a single service.  You don't need to do any application linking.

If you can't create links with Automation, it's likely the automation user does not have the rights in the project.

[Loli_ola]

He does, he owns the project. Also, I can see confluence is linked to JIRA but I don't see any linkage between sd and Jira.

[Nic Brough -Adaptavist-]

There is no need for a link.  Service Desk is running inside your Jira.

Check the permissions again.  Just because something is set as the project lead does not mean it has any rights to do anything in the project.

[Loli_ola]

A follow up question.

It seems like I can't link issues in jira service desk to jira because I don't have atlassian-addons-project-access on my project roles in my jira server instance. Do you think this can actually be the cause of the problem?