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How to add a specific Insight object to a Service Desk Task

Fabi
Contributor
March 27, 2021

We use both cloud based Service Desk and Insight.

I want to set up an automated Flow like:

- Insight object is created manually

- Task in an Service Desk project is autmatically created and has the Insight object as an attribute

 

What I have done so far:

- created a automation to create the Service Desk Task if Insight object is created

- created a custom field for the Insight objects that is shown in the tasks

Now I could manually choose the Insight object, but I would like to have the object who created the ServiceDesk task automatically be added.

Thanks for your help!

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