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How to add filter to a queue to not show tickets that have been assigned

Oliver Ortiz
Oliver Ortiz October 4, 2021

I would like tickets that have been assigned to a technician to no longer appear in a queue.

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Oliver Ortiz
Oliver Ortiz October 4, 2021

I think I got it. I put in assignee = EMPTY AND resolution = EMPTY

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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October 4, 2021

Hi @Oliver Ortiz 

Add this sub query in your JQL, used in the queues.

assignee is not EMPTY

I hope it helps.

Ravi 

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Oliver Ortiz
Oliver Ortiz October 4, 2021

That works! What can I add to make sure that only unresolved tickets appear?

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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October 4, 2021 
assignee is not EMPTY and resolution is EMPTY
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Oliver Ortiz
Oliver Ortiz October 4, 2021

What ended up showing were tickets that were assigned and unresolved. Would it be possible to show all unassigned and the assigned tickets do not appear instead?

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Mayur Jadhav
Mayur Jadhav
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October 4, 2021

Hi @Oliver Ortiz 

Welcome to the Atlassian Community!!!

As per your description I understand that you want filter which includes issues which is not assigned.

 

project = x and assignee is EMPTY

Or 

You can try with

 assignee in (EMPTY)

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