How to attach document when resolving the issue

[Anurag Vaishnav]

Hi

We are setting up Jira Service Desk, but found there is no place to send attachment(s) when setting status to "Resolve Issue" as the POP-UP window doe not allow.

Is there another process or way to send attachment (document etc) to reporter/Cusotmer after resolution of request.

Anurag

[KAGITHALA BABU ANVESH · Accepted solution]

Hello @Anurag Vaishnav ,

Please add the "Attachment" field on the Transition screen. 

I just tried, the above. 

Thanks,

Anvesh Kagithala

[Anurag Vaishnav]

thanks Anvesh will try it 

[Anurag Vaishnav]

Thanks Anvesh approciate your time and effort in helping me. This is great.

[Anurag Vaishnav]

Anvesh I am new to config Jira so bit confusing woudl you be able to send me the steps and the scree name (i see a number of resolve screens)

[KAGITHALA BABU ANVESH]

Okay,

1. Go to your project settings

2. go to workflows

click on the "pencil" icon on the required workflow.

Select the required Transition which is connected to "RESOLVED".

After that click on the "Screen"

Add the attachment field.

Publish the workflow.