How to auto assign a ticket based on Transition and Custom Field

[Mark Williams]

I am trying to create an automation that when Transitioned from In Review to Approval needed it will auto-assign the ticket to a user based on a custom field called xyz. Field xyz is a single select drop down. If xyz is one of 103, 104, 105 assign to Jeff. If xyz is one of 106, 107, 108 assign to Jessica. If xyz is one of 109, 110, 111 assign to Martha.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Mark Williams 

Using Automation with the following:

Tigger: Issue Transitioned

Condition: IF or ELSE: Add a condition options

Action: Assing the issue to

E.g:

Hope this helps!

Best regards

Sam

[Mark Williams]

Thank you Sam!! Once I slowed down and looked, I saw what I needed. Thank you for the speedy answer.

[Mark Williams · Accepted solution]

Slow down and read the If statement for Else