How to automatically assign issues to certain users based on request type

[Anastaseeya]

Hi guys, 

I have JSM Cloud and trying to find out how to do the following: 

When issue is created and the request type is ..., then assign issue to a certain user. 

How can I do it with automations? Or is there better way to achieve this? 

[Nikola Perisic · Accepted solution]

Hello @Anastaseeya 

You can do this by automation rule:

Just adjust it for your needs and you are good to go.

[Anastaseeya]

Yes, thanks for your speedy reply. I know it sounds like an easy to do, but I don't see how to add request type equals step: 

[Nikola Perisic]

No worries! You can click on IF: Add conditon, then select the Issue fields condition. For the field you would choose Request Type (type in the search) and then select your desired request type.

After that as a new component Add an action. Select the Assign user. From there you can leave the Assign the issue to: Specify user. In the section Select a user, you will get the options to select a specific user.

[Anastaseeya]

Thanks a bunch! It worked like a charm.

Enjoy the rest of your day!

[Nikola Perisic]

Excellent! Could you mark this answer as accepted if someone is looking for the answer, they can find it easily? Thanks!