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How to change the unit of Time to Resolution Average metric -in Service Desk Report gadget-?

Abidin Çiçektepe
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December 4, 2019

Dear community,

I have two service desk report gadgets in the same dashboard, both are built on two different service desk projects with same key figure time to resolution average.

However, one of them is shown in hours and the other one is in days.

I checked but couldn't find a setting to change the second one to be shown in hours, neither in the report nor in project settings.

Could you please let me know how I can resolve this issue?

Thank you!

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