How to set a date field to null?

[Natalia Gonzalez]

I have a few tickets that have the fields "Start date" and "Due date" - these are not required fields in my project or work space. 

I am trying to empty these fields and leave blank as I am working in Kanban and only want to set dates on the issues as they get picked up by the team. 

I have looked in several questions here in the forum and have followed the instructions for various methods including bulk edit, using backspace - enter to delete date, deleting any date with the date picker,  but none of these methods work. 

I clear the date fields, they seem to save and have no dates, but when I navigate out of the issue, it gets automatically re-populated with TODAY's date on both fields. 

Any idea as to why this is happening? and how to fix? 

[Bill Sheboy · Accepted solution]

Hi @Natalia Gonzalez -- Welcome to the Atlassian Community!

Please take a look at the issue history for one of these issues.  What (or who) does it say is changing the date fields?

I wonder if you have an automation rule, or other automated action, which is populating the fields, and the history may confirm this.

Kind regards,
Bill

[Natalia Gonzalez]

Hi Bill! sorry for the late response, and thank you so much! yes, this is the case, I am using the Big picture plug in and it is actually it modifying the dates... I still need to investigate how to manually update them

[Trudy Claspill · Accepted solution]

Hello @Natalia Gonzalez 

Welcome to the Atlassian community!

Does the History for the issue show a record of the field being cleared? Does it show a record of the field being re-populated?

Have you checked to see if an Automation Rule is re-populating the field? Click on the Rule Executions field to see a list of rules that have executed against the individual issue.