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I can no longer automatically resolve my issue in my smart commit

I can no longer automatically resolve my issue in my smart commit

Hi,

Since I have updated to OSX Catalina, I can no longer resolve/close/done my issues automatically via smart commits. #time works, #comment works, but neither #done, #resolve, or #close works. Anyone else encountering this issue? And I can't for the life of me figure out what is going on. Thanks!

1 answer

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Hi @Maria Campbell,

It could be that your git config is using a different email address than the one registered in Jira.

If it is not the email address, please raise a support ticket and we can have a look.

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Hi Lenin, No. They are the same. it is not a matter of different email addresses. it has been the same one forever. Where do I open a support ticket? Thanks!

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Like • Lenin Raj likes this

Hi @Maria Campbell - Please go to https://support.atlassian.com/contact/.

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Hi, I just went back in to my settings, including Github integration, and it seems that my smart commits have been disabled and I can't re-enable them. Why would that be? Something screwy is going on, because my commits in development have been showing up, but the app that I pay for every month, Git Integration for Jira Cloud, is not working. I really want to know what is going on here. The whole reason to use Jira is so that you can automate things, and not have to update manually.

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Like • Lenin Raj likes this

Hi, I found my answer. Apparently things have changed a bit in Jira. I use the Github Integration app and their smart commits, and all of a sudden that was disabled because now you have to Enable Send Development Information to Jira Cloud in order to be able toEnable Jira Cloud Smart Commits & Workflow Triggers OR Enable Git Integration app Smart Commits in the Git General Settings Tab. I had been away from Jira for several months, so this change must have taken place during that time. Everything should work properly now.

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@Maria Campbell

Glad you got that sorted. Hopefully this post is useful for others who may encounter the same issue.

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