Community
Products
Jira
Questions
I formatted my phone and dont have verification code/ Recovery key to continue

I formatted my phone and dont have verification code/ Recovery key to continue

I set my account as two step verification but Im not able to login to jira now.

Pls give me the solution for this problems. what is the next step for this problem

2 answers

1 accepted

2 votes

Answer accepted

Hi, welcome to the Atlassian Community.

When you initially enabled 2-factor authentication at id.atlassian.com, you were given an emergency key. Do you maybe have that one? The prompt asked you to save it somewhere safe.

If you have it, try to login with your user and password and when you are prompted to enter the 2FA code, click on "Can't use your phone?" at the bottom of the page, and you will be prompted to provide that key.

If you don't have the key, you need to follow the same procedure, but when you are asked to enter the emergency key, click on "Can't find your recovery key?". You will be provided instructions over email, but mainly you will either have to wait 48 hours or contact Atlassian Support

Claudiu

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks your response, i have recovery key for jira. but when i reset two step verification in git that key is not accept again because the same issue appends for git also.

*click on "Can't find your recovery key?". You will be provided instructions over email, but mainly you will either have to wait 48 hours or contact Atlassian Support*

- Yes, same procedure i followed, i will be wait for 48 hours.