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I'm trying to integrate whatsapp to my Jira Cloud using the Twilio Integration/Connector

Celine Penaredondo
Contributor
March 23, 2022

I'm trying to integrate whatsapp to my Jira Cloud using the Twilio Integration/Connector.

 

The thing is I cannot follow thru with their Documentation on linking it together. I found this photo from their Documentation and I just don't know where can I find this page on my Jira Instance. 

There was no documentation on where exactly I can find this. 

Not really a good Documentation out there, but I'm giving it a try. 

 

https://wiki.infosysta.com/pages/viewpage.action?pageId=1302035

 

3-link-account.PNG

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Mohamed Riza _ServiceRocket_
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March 24, 2022

Hi @Celine Penaredondo 

After some time researching on my end, I seem to figure out how this works.

It seems that this add-on was made for Jira Service Management (JSM). Therefore if you go to a JSM project and go to the project configuration section, you should see the connection settings for that project to Twilio:
image.png

Hope that helps!

Celine Penaredondo
Contributor
March 27, 2022

Hi Mohamed, Thank you! 

This is very helpful. 

Mohamed Riza _ServiceRocket_
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March 28, 2022

Most welcome!

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