I want to hide projects from the customer portal in JSM?

[Ulrika Eriksson]

I have tried this from this article but service desk team members and admins can still see the projects in portal https://community.atlassian.com/t5/Jira-Service-Management/Turn-off-Service-Desk-Portal-per-Project/qaq-p/682015

• You should then see a permission called "Browse Projects" click remove, this will give you the option to remove "Service Desk Customer - Portal Access".

[Fernando Eugênio da Silva · Accepted solution]

You can go to "People" and check if these people are registered there as "Service Desk Team" or "Service Desk Customer".

If they are, remove them and validate.

Some things through project role actions users can continue to have visibility in the portal.