Impossible to update license Key for JIRA

[laurent dumont]

Hi,

We have renewed our JIRA licence key. But impossible to update this key in our instance. Not "pencil" button. Only the "basket" button.

Can you help us ?

Thanks in advance,

laurent dumont

[Alexis Robert · Accepted solution]

Hi @laurent dumont , 

I think this is because of the error message "Jira Software est sous licence mais n'est pas installé pour le moment", this can happen if you've just performed an upgrade and the application did not load properly.

I would suggest clicking on "Installer" to proceed with the app install, and then update the license key.

Let me know if this helps, 

--Alexis

[laurent dumont]

Hi,

Many thanks for the feedback. We have tried it but we got an error

But we don't see anything in the logs :

[laurent dumont]

Hi,

Attempt to "charge une application" gives the same feedback : An excepted error...".

By the way :

• Since the beginning of our JIRA licence key update process, we see only the basket button
• We didn't have any problem with CONFLUENCE licence key update process.

So we are a bit lost...

Many thanks in advance...

[Christophe BILLON-PIERRON]

Hi,
We are facing the same issue.
Any update about the solution ?

[Dirk Ronsmans]

Hmm, your logs mention that it tried to upgrade from 8.12.2 to 8.12.2 and then "removed the jira-software-application", was an upgrade performed as well or just a new license now?

Could you try downloading the correct version here: 

https://marketplace.atlassian.com/apps/1213607/jira-software/version-history

and uploading the application manually? "charger une application"

What could be is that a simple restart of your service could already load the applications again if they were installed previously (in the correct version)