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  • In an Agile Board, when I drag a ticket from the column to the left of "Close" into "Close", I want the ticket # to have a strikethrough through it

In an Agile Board, when I drag a ticket from the column to the left of "Close" into "Close", I want the ticket # to have a strikethrough through it

mcc24mm1
mcc24mm1 November 9, 2015

I'm using an Agile Board. When I drag a ticket from the second to last column (QA Testing) to the last column (Close), I want the ticket to then have a strikethrough through it. I can make the ticket have a strikethrough through it when I change the Resolution to "Resolved." However, changing the 'Status' to "Resolved" or "Closed" does not put a strikethrough through the ticket number. I want it to. How do I change it so it does?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 9, 2015

Status is an indicator of where an issue is in the workflow.  Resolution is a field on the issue.  They are not really linked in any way in the code.

As an admin, you need to set the workflow to handle resolution for you - either use a post-function on transitions into "closed" or "resolved" status, or use a screen that includes the resolution field.  Then it will get set, and you'll get the strike-through.

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mcc24mm1
mcc24mm1 November 10, 2015

Great, thanks Nic. Where do I find where I can add a post-function?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 11, 2015

Edit the workflow - see https://confluence.atlassian.com/jira/configuring-workflow-185729632.html

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